Shipping Policy

Shipping rates

Free UPS Ground shipping on all USA orders over $200. UPS Priority Mail shipping starts at $7 based on your location and order size. Once you've entered your shipping address, your shipping will be calculated.

*Our main shipping carrier now is UPS* - because we wanted to improve your ordering experience at! But don't worry, your prices have not changed for standard Ground shipping services. They are the same as we were charging for USPS. We've got you covered! (Only locations that are USPS (and not UPS) are Puerto Rico, Hawaii, Alaska, Islands + territories).

UPS Ground: All orders ship out Miami, FL. Your order will arrive approximately 2-4 days from the day you receive your shipping notification and tracking number. 

All express shipments (2nd day, 1 day air express or 3 day select) must be placed by 2pm EST to ship out same day. If received after 2pm EST, it will ship out the following business day.

All orders for 48 continental states are shipped via UPS Ground. Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. 

UPS does not ship to PO Boxes. If you have a PO Box, your order will automatically be shipped via USPS.

Free In Store Pickup is available for local customers. Use the Local Pickup option at check out (instead of shipping). Usually ready in 24 hours - unless your order is placed after 2PM Friday - then your order will be ready for pickup on Tuesday after 10am. You will receive an email when your order is ready for pickup! (Must be able to pickup order at our store: 1561 Sunset. Drive Miami, FL 33143). 

Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.

Fast Shipping: we ship 99% of your orders within 24 hours (excluding weekends and holidays)

- Affordable Shipping: although rates may have slightly increased, we are never charging you more than what the carrier is charging, if anything, we always charge you less :)

 FREE SHIPPING ON ORDERS of $200+ in the United States.

Shipping Schedule: DOMESTIC
We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 4pm. We do our best to ship all orders within 1 business day of being placed. All in stock orders ship immediately. For orders to ship same day, they must be received by 2pm EST that day. If you need to make a change to your order or address, it can only be done if order has not been fulfilled. Once an order ships, unfortunately, we cannot modify the order. If you PREORDER an item, it will ship on the approximate date stated in description.

At checkout, we provide the option to add signature confirmation for an additional $2.00. Signature Confirmation needs a signature upon being delivered. If no one is available, they will try to delivery again the next day or hold it at your local post office. It will not be left at the door or mailbox.

If you live in Miami, you can do in store pick up.
Use code INSTOREPICKUP at checkout to deduct shipping from the total.
In store pick ups are ready within 1 business day of order being placed.
Our 14 day return policy remains the same for in store pick ups - 14 days begin from the day your order is fulfilled and is ready for pickup (you will receive an email). If order is picked up after 14 days, the return period will have expired, therefore you won't be able to return for exchange or store credit. Thank you for your understanding!

Shipping Schedule: Express Priority (Overnight, 1-2 days)
We process and ship express orders Monday thru Friday excluding weekends and holidays, from 10am to 2pm. 

Priority Shipping (Domestic) - Please allow between 1-3 business days once you receive the shipping confirmation email.
Gift Cards
Gift cards purchased via the website are emailed to the email used when placing order. No physical card is sent out. 
Our goal is to get our dolls their goodies as quickly as possible!


How much will shipping cost?
The best way to know is by adding your items to the cart and proceeding to checkout. After you've entered the shipping destination and before payment, your shipping cost will be calculated. Average shipping cost is approximately $7-10 for 2-3 day domestic shipping. For international shipping costs, please add items and destination to calculate the shipping cost (based on weight + destination).

Tracking Your Package:
To track your goodies, refer to your shipping confirmation email and find TRACKING #. 
Then simply go to & track your package! If you have any additional
questions, please don't hesitate to email us at

You're in Miami and don't want to pay shipping? No problem!
Use code INSTOREPICKUP at checkout to deduct shipping from total cost.
Or leave us a note in the NOTE section at checkout Orders are processed Monday through Friday, 10am-4pm, so if you need your order for the weekend, please call and let us know. In store pick ups are ready within 24 hours of order being placed. If you need your items rush, please call store first to
let us know you are on your way, so we can have it ready.
Email us at if you have any questions or comments.
We will get back to you within 1 business day :)

They will be ready for pick up at this location:



MIAMI, FL 33143

December Store Hours:
Monday: 12-5pm
Tuesday thru Saturday: 10am-6pm 
Sunday: Closed


Last updated December 1, 2020