Shipping Policy

Shipping rates:

$5 flat rate shipping on all USA orders

Free shipping on all USA orders over $100

Free In Store Pickup for local customers (Must be able to pickup order at our store: 1561 Sunset. Drive Miami, FL 33143). 

USPS Shipping: Our warehouse is still promptly shipping all of your orders (within 24 hours, business days). But we have noticed USPS is experiencing high volumes of shipments and are experiencing some delays in the delivery of some of your packages. Not all packages are delayed. If you need a package by a specific (near) date and time, text us at 305-284-8455 and we'd be happy to assist you or if you're local, you have the option of instorepickups! We ship out via USPS First Class, Priority Mail + Priority Mail Express. 

Shipping Schedule: DOMESTIC
We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 6pm. We do our best to ship all orders within 1 business day of being placed. All in stock orders ship immediately. For orders to ship same day, they must be received by 2pm EST that day. If you need to make a change to your order or address, it can only be done if order has not been fulfilled. Once an order ships, unfortunately, we cannot modify the order. If you PREORDER an item, it will ship on the approximate date stated in description.

At checkout, we provide the option to add signature confirmation for an additional $2.00. Signature Confirmation needs a signature upon being delivered. If no one is available, they will try to delivery again the next day or hold it at your local post office. It will not be left at the door or mailbox.

If you live in Miami, you can do in store pick up.
Use code INSTOREPICKUP at checkout to deduct shipping from the total.
In store pick ups are ready within 1 business day of order being placed.
Our 14 day return policy remains the same for in store pick ups - 14 days begin from the day your order is fulfilled and is ready for pickup (you will receive an email). If order is picked up after 14 days, the return period will have expired, therefore you won't be able to return for exchange or store credit. Thank you for your understanding!

Shipping Schedule: Express Priority (Overnight, 1-2 days)
We process and ship express orders Monday thru Friday excluding weekends and holidays, from 10am to 2pm. 

Priority Shipping (Domestic) - Please allow between 1-3 business days once you receive the shipping confirmation email.
Priority Shipping (International) - Please allow between 6-10 business days once you receive the shipping confirmation email. Shipping fee does not include customs or duties fees. Customer is responsible for their country's duties and fees. 
Gift Cards
Gift cards purchased via the website are emailed to the email used when placing order. No physical card is sent out. 
Our goal is to get our dolls their goodies as quickly as possible!

FREE SHIPPING ON ORDERS of $200+ in the United States.

How much will shipping cost?
The best way to know is by adding your items to the cart and proceeding to checkout. After you've entered the shipping destination and before payment, your shipping cost will be calculated. Average shipping cost is approximately $6-10 for 2-3 day domestic shipping. For international shipping costs, please add items and destination to calculate the shipping cost (based on weight + destination).

Tracking Your Package:
To track your goodies, refer to your shipping confirmation email and find TRACKING #. 
Then simply go to & track your package! If you have any additional
questions, please don't hesitate to email us at

Lost or Stolen Packages:
We as merchants are not liable for any lost/stolen or incorrect addresses merchandise, once we ship the item, USPS is responsible for shipment. For lost/ stolen packages please track your goodies, refer to your shipping confirmation email and find TRACKING #.Then you must call USPS (1-800-275-8777) with your tracking number for further information.USPS will look into it and help you locate it as soon as possible. If you have any additional questions, please don't hesitate to email us at
You're in Miami and don't want to pay shipping? No problem!
Use code INSTOREPICKUP at checkout to deduct shipping from total cost.
Or leave us a note in the NOTE section at checkout with: INSTOREPICKUP and pick up your goodies the following day at our store! Orders are processed Monday through Friday, 10am-2pm, so if you need your order for the weekend, please call and let us know. In store pick ups are ready within 24 hours of order being placed. If you need your items rush, please call store first to
let us know you are on your way, so we can have it ready.
Email us at if you have any questions or comments.
We will get back to you within 1 business day :)

They will be ready for pick up at this location:



MIAMI, FL 33143

TUESDAY-SATURDAY  10:00am-6:00pm
CLOSED: Sunday + Monday


Last updated May 11, 2020.