Free UPS Ground shipping on all USA orders over $200. UPS Ground Shipping starts at $7 based on your location and order size. Once you've entered your shipping address, your shipping will be calculated.
UPS Shipping for continental USA. USPS Priority Mail for Puerto Rico, Hawaii, Alaska, Islands + territories). UPS does not ship to PO Boxes. If you have a PO Box, your order will automatically be shipped via USPS.
UPS Ground: All orders ship out Miami, FL. Orders are processed Monday through Friday. If you want your order shipped out same day, please complete your order by 12PM EST. Once your order ships, you will receive a shipping notification and tracking number via email.
All express shipments (2nd day, 1 day air express or 3 day select) must be placed by 12pm EST to ship out same day. If received after 12pm EST, it will ship out the following business day (weekends not included).
USPS Priority Mail: Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. All USA orders with PO Boxes also ship via USPS, not UPS. We ship out your order within 48 hours, but USPS is experiencing some delays when already en route to destination. We recommend just staying up to date with the tracking information and your local post office.
Free In Store Pickup is available for local customers. Use the Local Pickup option at check out (instead of shipping). Usually ready in 24 hours, weekends not included.
If your order is placed after 2PM Friday - then your order will be ready for pickup on Tuesday after 10am. You will receive an email when your order is ready for pickup! (Must be able to pickup order at our store: 1561 Sunset. Drive Miami, FL 33143).
Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.
- Fast Shipping: we ship 99% of your orders within 24 hours (excluding weekends and holidays)
- Affordable Shipping: although rates may have slightly increased, we are never charging you more than what the carrier is charging, if anything, we always charge you less :)
FREE SHIPPING ON ORDERS of $200+ in the United States.
Shipping Schedule: DOMESTIC
We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 4pm. We do our best to ship all orders within 1 business day of being placed. All in stock orders ship immediately. For orders to ship same day, they must be received by 2pm EST that day. If you need to make a change to your order or address, it can only be done if order has not been fulfilled. Once an order ships, unfortunately, we cannot modify the order. If you PREORDER an item, it will ship on the approximate date stated in description.
At checkout, we provide the option to add signature confirmation for an additional $2.00. Signature Confirmation needs a signature upon being delivered. If no one is available, they will try to delivery again the next day or hold it at your local post office. It will not be left at the door or mailbox.
If you live in Miami, you can do in store pick up.
Use code INSTOREPICKUP at checkout to deduct shipping from the total.
In store pick ups are ready within 1 business day of order being placed.
Our 14 day return policy remains the same for in store pick ups - 14 days begin from the day your order is fulfilled and is ready for pickup (you will receive an email). If order is picked up after 14 days, the return period will have expired, therefore you won't be able to return for exchange or store credit. Thank you for your understanding!
Shipping Schedule: Express Priority (Overnight, 1-2 days)
We process and ship express orders Monday thru Friday excluding weekends and holidays, from 10am to 2pm.
Priority Shipping (Domestic) - Please allow between 1-3 business days once you receive the shipping confirmation email.
Gift cards purchased via the website are emailed to the email used when placing order. No physical card is sent out.
Our goal is to get our dolls their goodies as quickly as possible!
How much will shipping cost?
The best way to know is by adding your items to the cart and proceeding to checkout. After you've entered the shipping destination and before payment, your shipping cost will be calculated. Average shipping cost is approximately $7-10 for 2-3 day domestic shipping. For international shipping costs, please add items and destination to calculate the shipping cost (based on weight + destination).
Tracking Your Package:
To track your goodies, refer to your shipping confirmation email and find TRACKING #.
Then simply go to www.USPS.com & track your package! If you have any additional
questions, please don't hesitate to email us at email@example.com.
IN STORE PICK-UP
You're in Miami and don't want to pay shipping? No problem!
Use code INSTOREPICKUP at checkout to deduct shipping from total cost.
Or leave us a note in the NOTE section at checkout Orders are processed Monday through Friday, 10am-4pm, so if you need your order for the weekend, please call and let us know. In store pick ups are ready within 24 hours of order being placed. If you need your items rush, please call store first to
let us know you are on your way, so we can have it ready.
Email us at firstname.lastname@example.org if you have any questions or comments.
We will get back to you within 1 business day :)
They will be ready for pick up at this location:
1561 SUNSET DRIVE
MIAMI, FL 33143
Tuesday thru Saturday: 10am-6pm
Last updated May 19, 2021.