Please note: All purchases made with discount codes or purchased at discounted price (flash sales, discount codes, sale prices) are Final Sale. No returns, exchanges or refunds. Accessories such as jewelry, hats, earrings, intimates, and swim are considered final sale due to sanitary reasons.
We want you to absolutely love your OHM purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. While we do not issue refunds, we are happy accept your return for store credit (does not expire) or help you process an exchange. (Exchanges are based on availability only. We cannot guarantee availability on items). Final sale items (not regular priced items, sale, discount codes, flash sales) cannot be returned for exchanges or store credit. Once an order is completed either shipped by mail or ready for in store pick up the order can not be canceled.
In Store Pick Ups: Your 14 day return window begins the day the order is ready for pickup. You will receive an email when it's ready for pickup. (orders are usually ready within 48-72 hours after being placed). If you have not received an email, please check your spam email or call us - we'd be happy to give you an update! Please pick up your order within 30 days.What items are returnable?
We allow the exchange of purchased items if items are available. When you send your return request via email, please add the item you'd like so we can check availability. We will put it aside if available; we cannot guarantee your exchange item until you receive a confirmation. Once the exchange request is approved and we have received your return and it's inspected, we will email you with instructions on how to complete your exchange and purchase a shipping label ($3 for exchange shipments).
We do not offer refunds. We offer:
If the purchased product is faulty, reach out to us immediately at firstname.lastname@example.org to help you resolve this issue.
Once your return is approved, we will send you instructions on how to send back items. You can ship it back via the shipping courier of your choice. Return shipping fees are responsibility of the customer.
Store credits are typically processed with in 2-3 business days from the day your order is received. Once your return is received it will be inspected and email with your discount code will be emailed to the email address provided at checkout.
If you have any other questions regarding returns or exchanges, please don't hesitate to reach out to us at email@example.com. We'd be happy to help!
Because sizing and cut will vary between brands, please use the charts as a general guide. All sizing is approximate. Styles will differ in fit based on the fabric, brand and cut. If you have a specific sizing question or would like more information, please don't hesitate to contact us: firstname.lastname@example.org
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