Please note: All purchases made with discount codes or purchased at discounted price (flash sales, discount codes, sale prices) are Final Sale. No returns, exchanges or refunds. Accessories such as jewelry, hats, earrings, intimates, and swim are considered final sale due to sanitary reasons.
We want you to absolutely love your OHM purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. While we do not issue refunds, we are happy accept your return for store credit (does not expire) or help you process an exchange. (Exchanges are based on availability only. We cannot guarantee availability on items). Final sale items (not regular priced items, sale, discount codes, flash sales) cannot be returned for exchanges or store credit. Once an order is completed either shipped by mail or ready for in store pick up the order can not be canceled.
In Store Pick Ups: Your 14 day return window begins the day the order is ready for pickup. You will receive an email when it's ready for pickup. (orders are usually ready within 48-72 hours after being placed). If you have not received an email, please check your spam email or call us - we'd be happy to give you an update! Please pick up your order within 30 days.What items are returnable?
- New, unworn, unaltered, and unwashed with tags attached in original packaging. (please be careful trying on clothing while wearing make up or where you place your clothes because of pet hairs - any items with make up stains, rips or animal hairs is not eligible for return).
- No sale, discount items (from sale collection or sale discount codes).
- Must be return within 14 days of having received order (postmarked by 14th day). Any items returned after the return window / or final sale can be subject to a return fee or not accepted.
How do I return?
- Please send us an email at firstname.lastname@example.org within the 14 day return window.
- Please include your order number and the items that you'd like to return.
- We will respond shortly with instructions on how to complete your return.
Can items be exchanged?
We allow the exchange of purchased items if items are available. When you send your return request via email, please add the item you'd like so we can check availability. We will put it aside if available; we cannot guarantee your exchange item until you receive a confirmation. Once the exchange request is approved and we have received your return and it's inspected, we will email you with instructions on how to complete your exchange and purchase a shipping label ($3 for exchange shipments).
What are the refund options?
We do not offer refunds. We offer:
- Store credit (store credits do not expire) for items that are eligible for return and are return within the 14 day return window.
The item I received is damaged!
If the purchased product is faulty, reach out to us immediately at email@example.com to help you resolve this issue. Customers have 14 days from the date received in the mail/ ready for pickup to notify us of faulty garment.
How do I ship back the items?
Once your return is approved, we will send you instructions on how to send back items. You can ship it back via the shipping courier of your choice. Return shipping fees are responsibility of the customer.
How soon will I get my store credit?
Store credits are typically processed with in 2-3 business days from the day your order is received. Once your return is received it will be inspected and email with your discount code will be emailed to the email address provided at checkout.
My question is not addressed...
If you have any other questions regarding returns or exchanges, please don't hesitate to reach out to us at firstname.lastname@example.org. We'd be happy to help!