Shipping Policy
Free UPS Ground shipping on all USA orders over $200. UPS Ground Shipping starts at $7 based on your location and weight of order. Once you've entered your shipping address, your shipping will be calculated. UPS Shipping for continental USA only. Orders can not be canceled or modified once UPS/USPS has picked up your package. We are not liable for any incorrect/incomplete address enter at checkout.
USPS Priority Mail for Puerto Rico, Hawaii, Alaska, Islands + territories). UPS does not ship to PO Boxes. If you have a PO Box, your order will automatically be shipped via USPS Priority Mail.
UPS Ground: All orders ship out Miami, FL. Orders are processed Monday through Friday. Our shipping cut off are 12PM EST (daily, Monday thru Friday; excluding holidays). Once your order ships, you will receive a shipping notification and tracking number via email.
All express shipments (2nd day, 1 day air express or 3 day select) must be placed by 12pm EST to ship out same day. If received after 12pm EST, it will ship out the following business day (weekends not included). Weekends not included and/or guaranteed as delivery days.
USPS Priority Mail: Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. All USA orders with PO Boxes also ship via USPS, not UPS. We ship out your order within 48 hours, but shipping carriers may be experiencing some delays when already en route to destination. We recommend just staying up to date with the tracking information and your local post office.
INSTOREPICKUP
Free In Store Pickup is available for local customers. Click the Local Pickup option at check out (instead of shipping). Please wait for your ready for pick up confirmation email - or call/text at 305-284-8455 us first. Usually ready in 24-48 hours, weekends not included. You will not be charged shipping.
If your order is placed after 12PM Friday - then your order will be ready for pickup on Tuesday after 10am. (store is closed Sunday + Monday) Online orders are not processed or fulfilled on Saturdays. You will receive an email when your order is ready for pickup! (Must be able to pickup order at our store: 1561 Sunset. Drive Miami, FL 33143).
Orders must be picked up within 30 days of being ready for pickup. If you can't pick up, please call us and we can help you get it shipped out!
Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.
Lost Packages
We are not responsible for delayed or lost packages once in the possession of the shipping carrier that your shipment shipped with. Delays can occur due to any internal delays the carrier may be experiencing, and lost/incorrect deliveries may occur. Please keep an eye on your package with the tracking information provided. Your can contact UPS or USPS directly as the receiver of the package; you can also contact us and we can try our best to facilitate the situation.
But we cannot replace or reimburse items until we have completed the retrieval process with UPS or USPS. It can start with a Find my Lost Mail Claim and lead all the way to creating a claim to get insurance for the package. We appreciate your patience as we want to help you locate your package as soon as you :) We just have to go through the shipping carrier's systems to make sure we are taking every step possible to retrieve your package.
How much does shipping cost?
Tracking Your Package:
All orders ship out of Miami, FL:
Store Hours:
