Shipping Policy

Free UPS Ground shipping on all USA orders over $200 before tax.UPS Ground Shipping starts at $7 based on your location and weight of order. Once you've entered your shipping address, your shipping will be calculated.UPS Shipping for continental USA only.

UPS Ground: All U.S orders ship out Miami, FL. Orders are processed Monday through Friday. Our shipping cut off are 12PM EST (daily, Monday thru Friday; excluding holidays). Our warehouse is closed on the weekends. Any orders placed after the 12pm (Mon-Fri) will be processed the following business day. Once your order ships, you will receive a shipping notification and tracking number via email. 

USPS Priority Mail: Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. All USA orders with PO Boxes also ship via USPS, not UPS. We ship out your order within 48 hours, but shipping carriers may be experiencing some delays when already en route to destination. We recommend just staying up to date with the tracking information and your local post office. 

  • How much will shipping cost? The best way to know is by adding your items to the cart and proceeding to checkout. After you've entered the shipping destination and before payment, your shipping cost will be calculated. Average shipping cost is approximately $7-10 for 2-3 day domestic shipping.
  • International Shipping costs please add items and destination to calculate the shipping cost (based on weight + destination). Average International shipping costs is approximately $42-$60.Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. Read international shipping above for more details  
  • Express Shipping costs:please add items, the destination & preferred express shipping method (2nd day, 1 day air express or 3 day select) at checkout. Your shipping cost will be calculated based on weight, destination and express shipping method. 

EXPRESS SHIPMENTS: (2nd day, 1 day air express or 3 day select) must be placed by 12pm EST to ship out same day. If received after 12pm EST, it will ship out the following business day (weekends not included). Weekends not included and/or guaranteed as delivery days. We are not responsible for delayed once in the possession of the shipping carrier. We can not guarantee any delivery dates as there my be unexpected delays weather, unforeseen circumstances or any internal delays the carrier may be experiencing. 

INTERNATIONAL SHIPPING: We currently ship to the Canada + the UK. All orders placed on our website are USD. To calculate your shipping cost, please add your items to the cart and proceed to checkout - the rate is based on weight. If we are able to get a better rate during our shipping process, we will pass on the discount to you... and refund any shipping fees we don't use from what you paid. Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. We ship out of Miami, FL USA. Based on location international orders may be shipped by UPS or USPS.

  • International Shipping costs please add items and destination to calculate the shipping cost (based on weight + destination).Average International shipping costs is approximately $42-$60(prices may vary).
  • Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. Read international shipping above for more details 

Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.

INSTOREPICKUP: Free In Store Pickup is available for local customers. Click the Local Pickup option at check out (instead of shipping). Please wait for your ready for pick up confirmation email - or call/text at 305-284-8455 us first. Usually ready in 24-48 hours, weekends not included. You will not be charged shipping.

  • If your order is placed after 12PM Friday - then your order will be ready for pickup on Tuesday after 10am. (store is closed Sunday + Monday) Online orders are not processed or fulfilled on Saturdays. You will receive an email when your order is ready for pickup! (Must be able to pickup order at our store: 1561 Sunset. Drive Miami, FL 33143). 
  • Orders must be picked up within 30 days of being ready for pickup.We are not responsible for orders left over 30 days.  If you can't pick up, please call us and we can help you get it shipped out! In store pickups that are not picked up within the 14 day return window (the day the order is marked as ready for pickup) is not eligible for return, store credit, exchange or refund. 
  • In store pickup orders can not be returned via phone. All orders must be picked up in person with a valid ID and customers signature. 
Tracking Your Package:To track your goodies, refer to your shipping confirmation email and find TRACKING #. Click the link and you will be directed to the tracking information.  If you have any questions regarding your shipment, please don't hesitate to email us at hello@ohmboutique.com.

Lost Packages: We are not responsible for  lost packages once in the possession of the shipping carrier that your shipment shipped with.If you're order says it was delivered, but you did not receive it, please check your shipping confirmation email to check if the address at checkout was entered correctly. Checking with your neighbors to see if they accidentally received your order by mistake.

  • If the address is incorrect/incomplete we recommend contacting the carrier to update the address(if possible) . We are not liable for any incorrect/incomplete address at checkout. Shipping labels are automatically created with the address entered at checkout. 
  • If the address is correct, we recommend contacting (USPS/UPS ) to file a missing mail claim and being locations your package. USPS/UPS will begin an investigation and attempt to redeliver the package. We cannot replace or reimburse items until we have completed the retrieval process with UPS or USPS. We appreciate your patience as we want to help you locate your package as soon as you :)  We just have to go through the shipping carrier's systems to make sure we are taking every step possible to retrieve your package.

UPS:Phone: 1-800-275-8777

Missing Mail Link: https://www.ups.com/us/en/support/file-a-claim.page

USPS:Phone:1-800-275-8777

Missing mail link :https://www.usps.com/help/missing-mail.htm

Gift Cards
Gift cards purchased via the website are emailed to the email used when placing order. No physical card is sent out. Gift cards are Final Sale. Store credits cannot be used as payment towards the purchase of a Gift Card.

 

OHM BOUTIQUE

1561 SUNSET DR.
MIAMI, FL 33143

 

SUNDAY & MONDAY: CLOSED

TUESDAY-SATURDAY 10:00AM-6:30PM

(EXCLUDES HOLIDAYS & SPECIAL HOURS)- You can always contact our team via one of the methods provided above and we will get back to you as soon as we can. 

CONTACT US @

Instagram: OHMBOUTIQUE (direct message) 

Text/Call: 305-284-8455 (during operating hours)