Shipping & Return Policy

RETURN POLICY

We want you to absolutely love your OHM purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of having received your order. 

While we do not issue refunds, we are happy accept your return for store credit (does not expire) or help you process an exchange. (Exchanges are based on availability only. We cannot guarantee availability on items). Once an order is completed either shipped by mail or ready for in store pick up, the order can not be canceled.

Please note: All purchases made with discount codes or purchased at discounted price (flash sales, discount codes, sale prices) are Final Sale. No returns, exchanges or refunds. Accessories such as jewelry, hats, earrings, intimates, and swim are considered final sale due to sanitary reasons. 

What items are returnable? 

  • New, unworn, unaltered, and unwashed with tags attached in original packaging. (please be careful trying on clothing while wearing make up or where you place your clothes because of pet hairs - any items with make up stains, rips or animal hairs is not eligible for return).
  • No sale, discount items (from sale collection or sale discount codes).
  • Must be return within 14 days of having received order (postmarked by 14th day). Any items returned after the return window are subject to restocking fee or will not be accepted. 

How do I return?

  • All returns must be approved by our web team prior to being shipped back
  • Please send us an email at hello@ohmboutique.com within the 14 day return window.
  • Please include your order number and the items that you'd like to return.
  • We will respond shortly with instructions on how to complete your return.
  • We are not liable nor responsible for any returns shipped back to our previous store location.

      Can items be exchanged?

      We allow the exchange of purchased items if items are available. When you send your return request via email, please add the item you'd like so we can check availability. We will put it aside if available; we cannot guarantee your exchange item until you receive a confirmation. Once the exchange request is approved and we have received your return and it's inspected, we will email you with instructions on how to complete your exchange and purchase a shipping label ($3 for exchange shipments).

      What are the refund options?

      We do not offer refunds. We offer:

      • Store credit (store credits do not expire) for items that are eligible for return and are return within the 14 day return window.
      • Return window beings from the date the order is delivered or for in store pickups the date the order is marked as ready for pickup. 

      The item I received is damaged!

      If the purchased product is faulty, reach out to us immediately at hello@ohmboutique.com to help you resolve this issue. We kindly ask you contact us within  2 days from the date received in the mail to notify us of faulty garment. 

      How do I ship back the items?

      Once your return is approved, we will send you instructions on how to send back items. You can ship it back via the shipping courier of your choice. Return shipping fees are responsibility of the customer. 

      How soon will I get my store credit?

      Store credits are typically processed with in 4-5 business days from the day your order is received. Once your return is received it will be inspected and email with store credit and how to apply it. 

      My question is not addressed...

      If you have any other questions regarding returns or exchanges, please don't hesitate to reach out to us at hello@ohmboutique.com. We'd be happy to help!

       

      SHIPPING POLICY 

      Free UPS Ground shipping on all USA orders over $200 before tax. UPS Ground Shipping starts at $7 based on your location and weight of order. Once you've entered your shipping address, your shipping will be calculated. UPS Shipping for continental USA only.While we try our best to process every order as soon as can.Please note we can not guarantee any delivery dates as there my be unexpected delays weather, unforeseen circumstances or any internal delays the carrier may be experiencing. 

      UPS Ground: All U.S orders ship out Miami, FL. Orders are processed Monday through Friday. Our shipping cut off are 12PM EST (daily, Monday thru Friday; excluding holidays). Our warehouse is closed on the weekends. Any orders placed after the 12pm (Mon-Fri) will be processed the following business day. Once your order ships, you will receive a shipping notification and tracking number via email. We do not guarantee weekend deliveries. 

      USPS Priority Mail: Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. All USA orders with PO Boxes also ship via USPS, not UPS. We ship out your order within 48 hours, but shipping carriers may be experiencing some delays when already en route to destination. We recommend just staying up to date with the tracking information and your local post office. 

      • How much will shipping cost? The best way to know is by adding your items to the cart and proceeding to checkout. After you've entered the shipping destination and before payment, your shipping cost will be calculated. Average shipping cost is approximately $7-10 for 3-4 business day (excluding weekends & holidays)domestic shipping
      • International Shipping costs please add items and destination to calculate the shipping cost (based on weight + destination). Average International shipping costs is approximately $42-$60.Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. Read international shipping above for more details  
      • Express Shipping costs:please add items, the destination & preferred express shipping method (2nd day, 1 day air express or 3 day select) at checkout. Your shipping cost will be calculated based on weight, destination and express shipping method. 

      EXPRESS SHIPMENTS: (2nd day, 1 day air express or 3 day select) must be placed by 12pm EST to ship out same day. If received after 12pm EST, it will ship out the following business day (weekends not included). Weekends not included and/or guaranteed as delivery days. We are not responsible for delayed once in the possession of the shipping carrier. We can not guarantee any delivery dates as there my be unexpected delays weather, unforeseen circumstances or any internal delays the carrier may be experiencing. 

      INTERNATIONAL SHIPPING: We currently offer shipping to Canada, as well as select addresses in the U.K. and Australia. To calculate your shipping cost, please add your items to the cart and proceed to checkout - the rate is based on weight. If we are able to get a better rate during our shipping process, we will pass on the discount to you... and refund any shipping fees we don't use from what you paid. Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. We ship out of Miami, FL USA. Based on location international orders may be shipped by UPS or USPS.

      • International Shipping costs please add items and destination to calculate the shipping cost (based on weight + destination).Average International shipping costs is approximately $42-$60(prices may vary).
      • Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. Read international shipping above for more details
      • International returns: If a garment is returned for any reason, including if it is faulty, the duties/custom fees are not refundable through our store.
      • If you choose to reject a package due to unwillingness to pay the applicable duties or fees, OHM will not issue any store credits/refunds or compensation for declined packages. Please note that in such cases, duties and fees must be paid even for declined/rejected package.
      • We encourage our international customers to familiarize themselves with their country's duties and tax policies to ensure a smooth delivery experience.

      Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.


      Tracking Your Package: To track your goodies, refer to your shipping confirmation email and find TRACKING #. Click the link and you will be directed to the tracking information.  If you have any questions regarding your shipment, please don't hesitate to email us at hello@ohmboutique.com.

      Lost Packages: We are not responsible for lost packages once in the possession of the shipping carrier that your shipment shipped with. If you're order says it was delivered, but you did not receive it, please check your shipping confirmation email to check if the address at checkout was entered correctly. Checking with your neighbors to see if they accidentally received your order by mistake.

      • If the address is incorrect/incomplete we recommend contacting the carrier to update the address(if possible) . We are not liable for any incorrect/incomplete address at checkout. Shipping labels are automatically created with the address entered at checkout. 
      • If the address is correct, we recommend contacting (USPS/UPS ) to file a missing mail claim and being locations your package. USPS/UPS will begin an investigation and attempt to redeliver the package. We cannot replace or reimburse items until 30 days after the claim is closed. 
      • We appreciate your patience as we want to help you locate your package as soon as you :)  We just have to go through the shipping carrier's systems to make sure we are taking every step possible so UPS/USPS can retrieve your package.

      UPS:Phone: 1-800-275-8777

      Missing Mail Link: https://www.ups.com/us/en/support/file-a-claim.page

      USPS:Phone:1-800-275-8777

      Missing mail link:https://www.usps.com/help/missing-mail.htm