Shipping policy

 

Free UPS Ground shipping on all USA orders over $200. UPS Priority Mail shipping starts at $7 based on your location and order size. Once you've entered your shipping address, your shipping will be calculated 

UPS Ground: All orders ship out Miami, FL. Your order will arrive approximately 2-4 days from the day you receive your shipping notification and tracking number. 

All express shipments (2nd day, 1 day air express or 3 day select) must be placed by 12pm EST to ship out same day. If received after 2pm EST, it will ship out the following business day. Weekends not included and/or guaranteed as delivery days.

We are not responsible for delayed once in the possession of the shipping carrier. We can not guarantee any delivery dates as there my be unexpected delays weather, unforeseen circumstances or any internal delays the carrier may be experiencing. 

INTERNATIONAL SHIPPING: We currently ship to the Canada + the UK. All orders placed on our website are USD. To calculate your shipping cost, please add your items to the cart and proceed to checkout - the rate is based on weight. If we are able to get a better rate during our shipping process, we will pass on the discount to you... and refund any shipping fees we don't use from what you paid. Customer is responsible for duties and taxes respective to the country it's entering. We don't charge duties and taxes during checkout. We ship out of Miami, FL USA. Based on location international orders may be shipped by UPS or USPS.

All orders for 48 continental states are shipped via UPS Ground. Puerto Rico, Alaska, Hawaii, and territories ship via USPS Priority Mail. 

UPS does not ship to PO Boxes. If you have a PO Box, your order will automatically be shipped via USPS.


Freight forwarders: If you are shipping your order to a freight forwarder, we are not responsible for lost or stolen packages. You assume sole responsibility of delivery destination.

Lost Packages: We are not responsible for lost packages once in the possession of the shipping carrier that your shipment shipped with. If you're order says it was delivered, but you did not receive it, please check your shipping confirmation email to check if the address at checkout was entered correctly. Checking with your neighbors to see if they accidentally received your order by mistake.

  • If the address is incorrect/incomplete we recommend contacting the carrier to update the address(if possible) . We are not liable for any incorrect/incomplete address at checkout. Shipping labels are automatically created with the address entered at checkout. 
  • If the address is correct, we recommend contacting (USPS/UPS ) to file a missing mail claim and being locations your package. USPS/UPS will begin an investigation and attempt to redeliver the package. We cannot replace or reimburse items until 30 days after the claim is closed. 
  • We appreciate your patience as we want to help you locate your package as soon as you :)  We just have to go through the shipping carrier's systems to make sure we are taking every step possible so UPS/USPS can retrieve your package.